Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds and returns are not available for change of mind. Garments may be exchange if you believe to have ordered the wrong size and we will do our best to accommodate you depending on our stock levels. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Return shipping must be paid by customer for all size exchanges. Free shipping label will be emailed for exchange items if they are defective or damaged. If you need to exchange, send us an email at info@homebodybase.com and send your item to: 1/81 Centennial Circuit Byron Bay, New South Wales 2481

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1/81 Centennial Circuit Byron Bay, New South Wales 2481. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@homebodybase.com for questions related to refunds and returns.

Privacy Policy

Overview

(1) This privacy policy sets out how Homebodybase (HMEBDY) uses and protects any information that you give us when you use this web site and our products/services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information we collect

(2) If you choose to use this web site and our products/services, we may require you to provide contact and identity information including: Your name, address, email address, and other basic contact information. Communications and other messages, including correspondence between Homebodybase and you. Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this web site and individual pages on this web site and data that we may collect through cookies or other means. General information regarding our products/services you have registered to receive.

Use and disclosure of your information

(3) We may use your Personal Information to: Provide our products/services. Resolve disputes, calculate and collect fees, and troubleshoot problems. Verify your identity and the information you provide. Encourage a safe online experience and enforce our terms and conditions. Improve our products/services and customer experience and inform you about our products/services and updates. Provide you with information that may affect your use of our products/services. Communicate marketing and promotional offers to you. We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following: Service providers and affiliates who assist in the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety. Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of Homebodybase or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

External Links

(4) This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.